Logistics Case Manager

Who are we?

Over the course of almost a century, Peterson (parent company) and Control Union have grown into leading names in logistics, quality, certification and risk management. With our knowledge and experience, we cover all aspects of the supply chain across a wide range of sectors, from agriculture and energy to forestry, sustainability and textiles.

As global market leaders, Peterson and Control Union are proud of their reputation as trusted experts. This reputation is strongly rooted in our core values: honesty, integrity and respect for people, society and the environment.

We strongly believe in the importance of trust, transparency, teamwork and professionalism. Our employees are the foundation of our organisation and take pride in the quality of their work.

Job Description

As a Logistics Case Manager, you will be responsible for coordinating and managing files from A to Z. This is a varied role combining logistics, inspection, administration, quality management and customer contact.

Your responsibilities will include:

• Organising and monitoring the entire logistics process, from the port of loading to the final destination, including inspection and/or control activities both domestically and internationally.
• Initiating and following up on laboratory testing in accordance with ISO 17020 guidelines.
• Correctly applying the requirements arising from purchase and transport contracts, government regulations and internal procedures, including customs regulations, environmental requirements and our quality and operational manuals.
• Translating client instructions into clear and accurate assignments for inspectors.
• Collecting and analysing relevant information to make well-informed decisions throughout the process, including vessel positions, unloading schedules, transport and inspections.
• Preparing and providing interim reports to clients and relevant government authorities.
• Preparing, managing and archiving files in a complete and accurate manner.
• Advising clients on any complications, deviations or issues that may arise during the process.
• Reporting and following up on claims and complaints in consultation with the Managing Director.
• Maintaining strong and professional relationships with clients.

Your Profile

• You have at least a secondary technical education (TSO) diploma.
• You have relevant industry knowledge and approximately 10 years of experience in the sector.
• You have knowledge of quality management systems and the ISO 17020 standard.
• You work accurately, systematically and independently.
• You are well organised and able to manage multiple files and deadlines simultaneously.
• You have strong communication skills and a customer-oriented approach.
• You are able to respond quickly and effectively when circumstances within a file change.

What We Offer

We offer you a varied and independent position in which you will be responsible for managing your own files, organising your schedule and monitoring deadlines.

Our organisation is continuously developing, creating opportunities for personal development, innovation and professional growth. Control Union is closely involved in new developments within the sector and is a recognised and trusted service provider in the market.

You will join an enthusiastic team of approximately eight colleagues in a professional working environment with short communication lines.

In addition, we offer:

• A salary in accordance with the applicable salary scale, based on your experience and level of expertise.
• Meal vouchers and eco vouchers.
• Group insurance and hospitalisation insurance.
• A laptop and mobile phone with subscription.
• Fixed working hours from 8:30 AM to 5:00 PM, based on a 37-hour working week.
• A long-term employment relationship.
• Extensive internal training and guidance.
• A varied position with plenty of room for independence and personal initiative.